Boardroom Resolve is a specialised service of Graham Ross, an accredited business mediator and negotiator. Graham is a panel member of the Association of Northern Mediators and of Promediate as well as being registered as a mediator with The Civil Mediation Council. He is also a member of The Ombudsman's Association.
As a mediator Graham specialises in disputes between shareholders. He has developed novel techniques within the field of Interest-Based Mediation which operates beyond the traditional areas of compromise by helping each party to the dispute to consider interests they may have that, whilst peripheral to the main issue, can be affected adversely as a consequence of the dispute not being resolved, no matter what the outcome of the litigation. By focusing on identifying all interests, including those not obviously linked, that may be impacted by the continuation of the dispute and examining in detail the potential damage each side may suffer on the absence of agreement, the parties themselves then begin to express their own desire to resolve the matter between themselves. In other words, he works to bring the parties to the point where it is they, the parties in dispute, who begin to press for settlement, not the mediator seeking to coax them into it.
In 2014 Graham was appointed a member of the 12 strong ODR (Online Dispute Resolution) Advisory Group appointed by the Civil Justice Council (a public body established under the Civil Procedure Act 1997 with responsibility for overseeing and co-ordinating the modernisation of the civil justice system of England and Wales) to advise on the role of ODR in a modernised civil justice system for England and Wales. More recently he was appointed to the Civil Justice Council’s Working Party on Alternative Dispute Resolution.
Graham is Head of the European Advisory Board for a Silicon Valley spin-off from eBay and PayPal called Modria Inc, the global leader in applying online technology to all forms of resolving complaints and disputes. The Modria team, now spread across offices in the USA, UK and India, designed, built and ran the dispute resolution systems pioneered by eBay and PayPal and which have been used in resolving over 60 million disputes. Their technology is behind the platform for 100,000s of local taxation disputes for various county governments throughout the United States. They are currently building a new online system for the courts in the Netherlands and, in collaboration with the American Arbitration Association, for all no-fault road traffic disputes in the State of New York.
Graham's work in ODR has led to his appointment as a Fellow of the National Center of Technology and Dispute Resolution (NCTDR) at the University of Massachusetts. He developed the leading training course in applying technology to ADR and, as such, has trained mediators from over 20 countries as well as developing and delivering a course for the Milan Chamber of Arbitration and for the UK Ministry of Justice. He has been invited to advise court services in the UK and Canada on applying technology tools to improve ADR.
Graham was a member of the Working Party of the European Committee on Standardisation (CEN) which developed a Workshop Agreement on standards for Online Dispute Resolution and am currently a member of the EU funded EMCOD project ( www.emcod.net) led by the University of Tilburg and which is developing a online tool for the measurement of justice through ODR.
He was the co-author of the European chapter in “Online Dispute Resolution: Theory and Practice” and which was published in 2010 (Eleven Publishing - ISB 9490947253), and has been described as "a state-of-the-art overview and assessment of the status quo and future of the Online Dispute Resolution (ODR) field."
Graham speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution. He has been presenting regularly at conferences on ODR since 2002 when the now annual International Forum on Online Dispute Resolution was first launched at the Palais Des Nations in Geneva by the United Nations Economic Commission for Europe. The Forum, which has traveled around five continents, was hosted by Graham in 2007 at the University of Liverpool. He has spoken most recently at events in 2012 in the Czech Republic, Bulgaria , Poland and Azerbaijan, where he chaired the workshop on ODR at the Internet Governance Forum. In 2012 Graham was invited by the European Commission to attend an expert group round table in Brussels on introducing a new European Law on Alternative Dispute Resolution and ODR for Business to Business disputes across Europe. In May 2013 he will be chairing the ODR Workshop at the World Summit for the Internet Society in Geneva as well as speaking at the 12th International Forum on ODR to be held at McGill University , Montreal.